Privacy Policy
Effective Date: April 1, 2026
The Vinyl Hut (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our website, products, and services, you agree to this Policy.
This Policy is provided for clarity and common compliance needs. It is not legal advice.
1) Who We Are & How to Contact Us
Business name: The Vinyl Hut Address (Pickup): 3680 Highway 61 N, Cleveland, MS 38732 Email: service@vinylhutms.com Phone: 662-846-7230 Pickup Hours: Mon–Sat 10am–6pm2) What We Collect
We collect information that you provide, information collected automatically, and information from third parties.A) Information You Provide
- Account & Contact Info: name, email, phone (including mobile numbers for SMS opt-ins), billing address, optional pickup details.
- Orders & Payments: items purchased, order notes, transaction details (processed by third-party providers; we do not store full card numbers).
- Artwork & File Uploads: images/design files (e.g., PNG/SVG), size specifications, printing notes, names/numbers for jerseys.
- Support & Chat: messages via form, email, phone, or on-site chat (including AI assistant and agent escalations).
- Reviews/Surveys: content you submit (ratings, feedback).
B) Information Collected Automatically
- Device & Usage: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps.
- Cookies & Similar Tech: analytics, functional, advertising pixels, and chat widget cookies.
C) Information From Third Parties
- Payment Processors (e.g., Stripe/PayPal): payment status and limited fraud-prevention signals.
- Analytics & Advertising Partners (e.g., Google Analytics, Meta Pixel): traffic and campaign performance.
- Chat/Support Provider (e.g., Tidio / Lyro AI): chat transcripts and routing metadata to provide support.
3) How We Use Information
- Provide & fulfill orders and services (DTF printing, apparel, tools).
- Operate & improve our website, products, and support experience.
- Process payments and prevent fraud.
- Communicate order status, respond to inquiries, and send service notices (including via SMS, if opted in).
- Send marketing communications if you opt in (unsubscribe anytime).
- Comply with law and enforce our Terms.
4) Cookies & Online Tracking
We use cookies, pixels, and similar technologies to make the site work, understand performance, and improve our services.- Strictly Necessary: basic site and checkout functionality.
- Performance/Analytics: usage measurement (e.g., Google Analytics 4).
- Advertising/Retargeting: campaign measurement and relevant offers (e.g., Meta Pixel).
- Chat/Support: powers the on-site chat assistant and saves the session.
5) How We Share Information
- Service Providers: web host, ecommerce/plugins (e.g., WooCommerce), payment processors, analytics/advertising partners, chat/support, email providers.
- Legal & Safety: to comply with law, court orders, or protect our rights/users/public.
- Business Transfers: in a merger, sale, or asset transfer.
- Aggregated/De-Identified Data: which does not identify you.
- SMS Opt-In Data: We do not share, sell, or rent your mobile information or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.
6) Retention
- Accounts & Orders: retained as long as needed and for tax/accounting (often 3–7 years).
- Artwork & Uploads: retained to fulfill orders, assist with reprints, troubleshoot, and improve quality. You may request deletion after your order completes.
- Chat & Support: retained for service quality and training, then archived or deleted.
7) Your Rights & Choices
Depending on your location, you may have rights to:- Access & Portability (get a copy of your data).
- Correction (fix inaccurate data).
- Deletion (request deletion, subject to legal limits).
- Opt Out of Marketing (unsubscribe links or contact us).
- Opt Out of Targeted Advertising/“Sharing” (use the cookie banner preferences or contact us with the subject “Do Not Sell or Share”).
8) State-Specific Disclosures (U.S.)
Residents of states with comprehensive privacy laws (e.g., CA/CPRA, VA, CO, CT, UT) may have additional rights regarding access, deletion, correction, and opting out of targeted advertising or “sharing.” To exercise “Do Not Sell or Share” rights, adjust the cookie preferences or email service@vinylhutms.com with the subject “Do Not Sell or Share.” We will not discriminate against you for exercising your rights.9) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.10) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.11) International Visitors
We operate in the United States. If you access our site from outside the U.S., your information may be processed in the U.S. and other countries with different data-protection laws.12) Third-Party Links & Tools
Our site may link to third-party sites or tools (e.g., design resources, galleries, social media, Canva integration). We are not responsible for their practices. Review those sites’ privacy policies before use.13) Changes to This Policy
We may update this Policy from time to time. The Effective Date shows when the latest changes took effect. Material changes will be posted on this page (and, where required, we will notify you).14) Contact Us
Questions or requests? Email: service@vinylhutms.com Mail: The Vinyl Hut, 3680 Highway 61 N, Cleveland, MS 38732 Phone: 662-846-723015) Your Choices (Shortcuts)
- Cookie Preferences / Opt-Out of Targeted Ads: Use our cookie banner “Preferences” or email us with subject “Do Not Sell or Share.”
- Unsubscribe from Marketing: Click “unsubscribe” in any marketing email or email us.
- Delete Artwork Files: Email us after your order completes; we’ll remove stored design files unless needed for legal/accounting purposes.
16) SMS/Mobile Messaging
By checking the SMS opt-in box during checkout, you consent to receive automated order updates (such as printing status and pickup notifications) and occasional promotional texts from The Vinyl Hut at the mobile number provided. Consent is not a condition of purchase. We comply with CTIA guidelines regarding mobile messaging.- No Third-Party Sharing: We do not share, sell, or rent your mobile information or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. Your mobile data is strictly used for internal communication between The Vinyl Hut and you.
- Opt-Out: You may opt-out of receiving SMS messages at any time. Simply reply STOP to any message you receive from us. After you send the SMS message “STOP” to us, we will send you a single SMS message to confirm that you have been unsubscribed.
- Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.
- Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your order activity.
